Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your use of abstechsolution.co.in and the services, applications and integrations provided by Abstech Solution ("Abstech", "we", "us"), based in Pune, Maharashtra, India. By using our website or services, you agree to these Terms. If you do not agree, please do not use them.

Where we sign a separate proposal, statement of work or agreement with you, that document applies alongside these Terms and takes priority if the two conflict.

2. Our services

We provide custom application development, system modernisation, cloud hosting and support, and AI and automation services, including integrations with third-party platforms such as Meta (Facebook, Instagram, WhatsApp), Google, payment gateways and others. The scope, deliverables, timeline and price for each project are set out in the proposal we agree with you.

Results described on our website (such as reductions in overdue invoices or no-shows) are representative examples, not guarantees. Actual outcomes depend on your business, your data and how the system is used.

3. Your responsibilities

• Provide accurate information, timely feedback and the access we need (accounts, data, approvals) to deliver the project;
• Make sure you have the right to share any data you give us, and that you have the consents your customers need to give before you contact them (for example, opt-in for WhatsApp or email messages);
• Use the systems we build lawfully, and in line with the policies of any platform they connect to;
• Keep your login credentials secure and tell us promptly about any unauthorised access.

You may not use our services to send spam, unsolicited bulk messages, or unlawful, misleading or harmful content, or to try to break into or disrupt any system.

4. Fees and payment

Unless your proposal says otherwise, projects are charged at the fixed price agreed in writing. Invoices are payable within the period stated on them. Prices are in Indian Rupees and exclude GST and other applicable taxes, which will be added where required. We may pause work or hosted services if invoices remain unpaid after reminders. Charges from third parties (such as Meta's WhatsApp conversation fees, cloud hosting or software subscriptions) are your responsibility unless included in the proposal.

5. Support and hosting

Each project includes the free support period stated in its proposal (usually 3 months after go-live) for fixing defects in what we delivered. Changes in scope, new features and support after that period are charged separately or under a retainer. Where we host your system, we aim for high availability but do not guarantee uninterrupted service; planned maintenance and outages at cloud providers can occur.

6. Ownership and intellectual property

Once you have paid in full, you own the custom code and deliverables we create specifically for you, unless the proposal says otherwise. We keep ownership of our pre-existing tools, libraries, templates and know-how, and grant you a non-exclusive, perpetual licence to use them as part of your deliverables. Open-source and third-party components remain under their own licences. The content and design of this website belong to Abstech Solution.

7. Confidentiality and data

We keep your business information confidential and use it only to provide our services. We are happy to sign an NDA. We handle personal data as described in our Privacy Policy. When we process your customers' data (for example, leads or WhatsApp messages), we do so on your instructions and for your purposes.

8. Third-party platforms

Many systems we build depend on third-party services such as Meta (Facebook, Instagram, WhatsApp Business Platform), Google, Microsoft Azure, AWS, Hostinger and automation tools. Your use of those services is also subject to their own terms. We are not responsible for changes, outages, policy decisions, account restrictions or pricing set by those providers, but we will reasonably help you adapt to such changes.

9. Warranties and limitation of liability

We will provide our services with reasonable skill and care. Apart from that, the website and services are provided "as is", to the extent the law allows.

To the fullest extent permitted by law, Abstech will not be liable for any indirect, incidental or consequential losses, including lost profits, lost revenue or lost data. Our total liability for any claim relating to a project is limited to the fees you paid us for that project in the 12 months before the claim arose.

10. Termination

Either party may end an engagement by written notice as set out in the proposal. You will pay for work done up to the termination date. On termination we will hand over the deliverables you have paid for and, on request, delete or return your data.

11. Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute through good-faith discussion. If that fails, the courts in Pune, Maharashtra will have exclusive jurisdiction.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the latest version. Continuing to use our website or services after a change means you accept the updated Terms.

13. Contact