Privacy Policy

1. Who we are

Abstech Solution ("Abstech", "we", "us") is a software and automation business based in Pune, Maharashtra, India. We build custom applications, automations and integrations for small and medium businesses, and operate the website abstechsolution.co.in.

This Privacy Policy explains what personal data we collect through our website, our services, and the applications and integrations we operate (including integrations with Meta platforms such as Facebook, Instagram and WhatsApp), how we use it, and the choices you have. It is written to align with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Information we collect

Information you give us

• Diagnostic and enquiry forms: your name, business name, email address, mobile / WhatsApp number, business type, and details you share about the work you want automated or your project.
• Communications: the content of emails, WhatsApp messages and calls you have with us.
• Client project data: when you engage us, data you provide so we can build and run your system.

Information collected automatically

• Basic technical data such as IP address, browser type, device information and pages visited, collected by our hosting provider's server logs and any analytics tools we use.
• Cookies that are needed for the site to work. We do not sell this data or use it to build advertising profiles.

3. Data from Meta platforms (Facebook, Instagram, WhatsApp)

Some of the applications we build and operate for our clients connect to Meta platforms through official Meta APIs, for example to receive leads from Facebook and Instagram Lead Ads and to send WhatsApp Business messages. When you submit a lead form on a Facebook or Instagram ad run by one of our clients, or message a client's WhatsApp Business number, our application may process:

• The details you entered in the lead form (such as name, phone number, email, city, and answers to the advertiser's questions);
• Lead metadata such as the lead ID, form ID, ad / campaign identifiers and the time of submission;
• Your WhatsApp phone number and the content of messages exchanged with the business;
• Page and ad-account identifiers the business has authorised us to access.

We use this data only to deliver the service the business has asked for: routing the lead to the right salesperson, sending you the follow-up message or information you requested, and reporting on campaign performance to that business. We do not sell Meta platform data, use it for our own advertising, or share it with anyone other than the business you interacted with and the service providers needed to run the integration. Our use of Meta data follows the Meta Platform Terms and Developer Policies.

In these cases the business that ran the ad or owns the WhatsApp number decides why your data is collected; we process it on their behalf. You can also contact that business directly about your data.

4. How we use your information

• To respond to your enquiry and book diagnostic or discovery calls;
• To design, build, host, support and improve the systems we deliver to clients;
• To send service messages, reminders and updates you have asked for (by email or WhatsApp);
• To keep our systems secure, prevent misuse and meet legal obligations (including tax and accounting).

We process your data on the basis of your consent (for example, when you submit a form), to perform a contract with you or our client, or where the law requires it.

5. Who we share it with

We do not sell or rent personal data. We share it only with:

• Service providers that help us run our services, such as hosting (Hostinger, Microsoft Azure, Amazon Web Services), databases, email, scheduling (Calendly) and automation platforms, under appropriate confidentiality obligations;
• The client business on whose behalf we process lead or messaging data;
• Authorities, when required by law or to protect our rights and users' safety.

Some providers may store data outside India. Where that happens we take reasonable steps to make sure your data stays protected.

6. How long we keep it

We keep enquiry data for as long as needed to respond and for up to 24 months afterwards, unless you become a client. Client project data is kept for the length of the engagement and then deleted or returned, unless the law requires us to keep it longer. Lead and messaging data from Meta platforms is kept only as long as the client business needs it to follow up, or until you or the business ask us to delete it.

7. Security

We use reasonable technical and organisational safeguards, including encrypted connections (HTTPS), access controls, and the security features of our cloud providers. No method of storage or transmission is completely secure, but we work to protect your data and will notify affected people and authorities of a breach where the law requires.

8. Your rights

You can ask us to:

• Tell you what personal data we hold about you and how we use it;
• Correct or update inaccurate data;
• Delete your data (see our Data Deletion Instructions);
• Withdraw consent, for example to stop receiving WhatsApp or email messages (you can also reply STOP to any WhatsApp message from us);
• Raise a grievance about how we handle your data.

We will respond within 30 days.

9. Children

Our services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Significant changes will be highlighted on this page.

11. Contact & grievance officer